FAQs
FAQs
Have questions? We've got answers.
Here are some common things restaurant owners and vendors ask us.
General
How are you different from other platforms?
For our ORS restaurant and retail clients, ORS is an all-in-one tool designed to eliminate operational disruptions by simplifying:
- Service requests with end-to-end convenience
- Asset management and maintenance
- Employee onboarding and communication
- Compliance organization and adherence
- Event calendars, and more
Understanding time is of the essence for managers and staff, ORS improves operational control, saving time and money.
For our ORS Pro service provider vendors, ORS is a powerful platform to help you run your service-based business. It includes quality in-app leads, service request management, scheduling, dispatch, technician assignment, invoicing, and payments. We offer leads at a low, fixed rate, not as a percentage of your invoice. All of this with both web and mobile app interfaces.
Why is there a 3-month minimum membership?
We have found that a three-month startup period is the ideal amount of time to onboard your specific systems, assets, staff members, products, etc. and explore the power of the platform. Our extensive knowledge base, tutorials, and online support team is here to ensure your success! After three months, you can elect to pay on a monthly basis.
How many ORS markets are active?
We are launching ORS in the Dallas/Fort Worth metroplex with plans to expand to medium and large-sized markets in Texas and throughout the United States. Stay tuned!
How many users can I have?
We are launching ORS in the Dallas/Fort Worth metroplex with plans to expand to medium and large-sized markets in Texas and throughout the United States. Stay tuned!
Can I cancel my membership at any time?
Your membership comes with unlimited users.
If I cancel my membership what can I still access from my account?
If you cancel your membership prior to the conclusion of the term, you will have full access to the platform. Once the term expires, you will only have access to your history of invoices. You can download invoices as PDF files.
Can I suspend my membership?
Yes. We understand that things can happen. You will have full access to the ORS platform until the end of your billing cycle. Following that, you will have access to your invoices only.
Do you offer multiple languages?
Yes. At this time we offer English and Spanish languages.
Is there a free trial?
Restaurants
What can I do inside the ORS app?
We are working on expanding our features every day, but currently we offer your business the following:
- Asset tracking and management
- Asset maintenance requests and fulfillment by qualified and experienced vendors
- Scheduling, communication, invoicing, and payment processing– all in-app
- In-app communication with service providers
- Simplified employee onboarding and management
- In-app broadcasting and messaging with employees
- Data tracking of sales, labor costs, comp reports, etc.
- Management of restaurant/store compliance and employee certifications
- Delivery invoice intake and management
- Shift notes and task lists
- Incident reporting
What service categories do you offer?
The following service categories are available for your restaurant location:
- Audio Visual Services
- Custom Stainless Steel
- Electrical
- Foundation Repair
- Glass/Window Repair
- Grease Pick-Up
- Hood Service
- Hotside Repair
- HVAC
- Locksmith
- Masonry
- Painting
- Pest Control
- Plumbing
- Refrigeration
- Security
- Sheetrock
- Signage
- Steel/Iron Work
- TV/Cable
- Tilework
- Trash Service
- Window Cleaning
Do you have different information access levels for users?
Yes. We have multiple access levels so you can confidently share information and responsibilities with each user type.
User types for store accounts are defined as Admin, Manager, and Employee. You can manually select permissions for the Manager and Employee user permissions.
Can I manage multiple restaurants under one membership?
Memberships are assigned using the business’ address. Each location maintains its own membership. The Super Admin function will allow brand oversight across multiple locations.
What happens after my first 3 months?
How do I know the ORS Pro vendors are qualified?
We enter each geographic market and seek out reputable contractors with overall customer ratings of at least 3 stars. Potential vendors can also apply to become a part of our network. In both cases, the vendor completes a comprehensive application including proof of state-mandated licensure and insurance requirements.
Our member stores also rate their vendor experiences inside the platform, giving more insight into past performance. The ORS team also monitors performance and ratings to ensure you get the best in the business!
How do I get matched with vendors?
Once you’re a member, you can submit a service request by issue, asset, or vendor. ORS instantly connects you with trusted local pros by broadcasting your service request to ORS Pro vendors in your service zip code.
ORS Pro Vendors
What can I do as a service provider inside the ORS app?
We are working on expanding our features every day, but currently the ORS Pro platform offers your business the following:
- Desktop and mobile app user optimized experiences
- Quality restaurant and retail store leads within your service area and scope with low, fixed rate pricing
- Comprehensive job management from lead production to invoice payment
- Real-time tracking of job progress
- Off-app job input and management
- Dispatcher management and scheduling
- Estimating, quoting, and payment inside the platform
- Technician onboarding, HR management, and communication
- In-app messaging with employees and active jobs
- Comprehensive work logs by week and by employee
- Customized product and kit database to build estimates/invoices
- Time-saving and easy access to compliance and insurance documentation
How do I sign up to be an ORS Pro?
There are two ways to sign up for a Pro membership.
- Go to the website: oneresourcesolution.com/vendor to complete the process.
- Download the ORS Pro app in the Apple App or Google Play store.
You will be asked to choose the services you offer and which markets you want to accept service requests for. You also select a tier for the amount of monthly requests you want to receive.
Prior to activating your membership, the ORS team will verify licensure and insurance as required by state law. Following approval, an email will be sent to your email address and you can begin accepting service requests. Other features of the app are available during the vetting process.
What is a "service type"?
A service type is what services your business provides customers, such as Electrical, Plumbing, HVAC, Hood Repair, Lock Smith, Refrigeration, Cold Side Repair, etc. All of those are considered individual services. So, if your company wants to provide Electrical and Plumbing (2 services) to 3 markets each (i.e. Dallas, Austin and Houston), and you select Tier 201-300 work orders, your monthly membership rate is $1,794 ($299*6); paid quarterly: $5,382; paid annually: $21,528.
[Please note: A 3-month membership commitment is required upon initial ORS membership paid upfront. The membership is set to auto-renew, but you can disable quarterly auto-renew and switch to monthly if desired, or switch to annually.]
What service categories do you offer?
The following service categories are available to offer store clients:
- Audio Visual Services
- Custom Stainless Steel
- Electrical
- Foundation Repair
- Glass/Window Repair
- Grease Pick-Up
- Hood Service
- Hotside Repair
- HVAC
- Locksmith
- Masonry
- Painting
- Pest Control
- Plumbing
- Refrigeration
- Security
- Sheetrock
- Signage
- Steel/Iron Work
- TV/Cable
- Tilework
- Trash Service
- Window Cleaning
Do you have different information access levels for users?
Yes. We have multiple access levels so you can confidently share information and responsibilities with each user type.
User types for ORS Pro memberships are defined as Admin, Dispatcher, and Technician. They are set for standard protocols but the Admin account can customize permissions for each user type in settings.
Can I offer more than one service type?
Yes. A service type is what services your business provides customers, such as Electrical, Plumbing, HVAC, Hood Repair, Lock Smith, Refrigeration, Cold Side Repair, etc. All of those are considered individual services. Memberships are based on the number of services offered (up to five), market selections, and job request tiers.
How do I receive job opportunities?
During onboarding, vendors select a service category and the desired zip codes. When a job request comes through the system matching your criteria, an in-app or desktop alert is posted.
You have a designated amount of time to evaluate the lead and accept or reject the job. If the timer runs out, the lead is returned to the vendor pool for others to evaluate.
After I accept a service request for review, how long do I have to assign it to a tech?
10 minutes. If it’s not assigned within 10 minutes, the request is sent back into the pool for other service providers.
What happens if I exceed my monthly tier of job opportunities?
Per ORS Membership Agreement, ORS will automatically charge your primary payment method $100 to auto-replenish your account (adding 100 additional job opportunities) for the remainder of the billing cycle. You’ll also have the option to choose a different tier for your next billing cycle.
Have a question not answered above? Shoot us a message via our Contact page.